Never miss a new client call again.

Canada-based virtual call centre with global delivery. We capture every lead, qualify cases, and book consultations 24/7. Built specifically for small and mid-sized law firms across North America.

24/7 coverage Confidentiality-first Bilingual available

Free Intake Coverage Estimate

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Services

Purpose-built intake and call handling for law firms. We follow your scripts, qualify leads, and book consultations into your calendar or practice tools.

Legal Intake 24/7

New-case screening against your criteria
Conflict checks & detailed intake notes
After-hours & weekend coverage
Consultation booking & warm transfers

Reception & Lead Capture

Answering, message taking, and routing
CRM logging (Clio, PracticePanther, etc.)
Spam filtering & caller verification
Daily call summaries to your inbox

Client Care & Follow-Ups

Consultation reminders & rescheduling
Document/paperwork reminders (your process)
Escalations for urgent matters
Weekly reporting & QA scorecards

Practice Areas

Best fit for small and mid-sized firms where every call matters and speed wins cases.

Personal Injury

High-value leads. Speed matters.

Family Law

Empathetic, structured intake.

Immigration

High volume. Consistent follow-ups.

Criminal Defence

After-hours urgency and routing.

Simple, transparent pricing

Start small or scale with dedicated intake specialists. All plans include call recording, QA, and weekly reporting.

Starter

$2,000/mo
Shared team · for smaller firms
Business hours coverage
Basic intake & routing
Weekly summary report
SLA 95% within 60s

Growth

$3,500/mo
Extended hours · higher lead volume
8am–10pm coverage
Qualification + booking
Bilingual option
SLA 95% within 45s

Dedicated Agent

$5,600+/mo
Full-time agent (160 hrs) + playbooks
Dedicated intake specialist
Custom scripts + QA
Direct line access
SLA 95% within 30s

Example pricing in CAD. Final pricing depends on hours, call volume, practice area, and reporting requirements.

Confidentiality & Security

Data Protection

PIPEDA (Canada) process-aware
Confidentiality-first legal intake workflows
Role-based access & audit logs
Call recording consent workflows

Secure Infrastructure

Encrypted VoIP & VPN enforcement
Password manager policy
Restricted access by role
Incident response playbooks

Billing

Monthly invoicing
Month-to-month or annual terms
Usage-based add-ons available
Call analytics summary reports

Let’s talk

Tell us about your firm. We’ll propose a plan and a quick pilot.

  • hello@northbridgecx.com
  • +1 (437) 987-8350
  • Toronto, ON, Canada

Send a message

We respond within one business day.